Quality Analyst

Job Description Quality Executive

Location: Ekart Fulfilment Centre, Nagpur, Maharashtra Shift: Rotational (including night shifts) Reporting To: Quality Team Lead / Quality Manager

Role Overview

As a Quality Executive at Ekarts Nagpur facility, you will be at the centre of process excellence. You will own end-to-end process and product audits, lead root cause analysis, implement on-floor improvements, close non-conformances, and drive continuous improvement using Lean & Six Sigma methodologies. This is a hands-on role where you directly impact operational excellence across the supply chain.

Key Responsibilities

Process Audits & Quality Assurance

• Plan, conduct, and document process/product audits using established procedures.
• Maintain audit schedules and track Quality Audit metrics.
• Apply sampling schemes and QC tools to evaluate compliance.

On-Floor Quality Control & Callout Resolution

• Highlight deviations in real time on the shop floor.
• Work with operations to resolve issues immediately.
• Drive corrective actions and document resolution efforts.

Root Cause Analysis & Non-Conformance Closure

• Lead RCA for complaints and deviations using QC tools (5 Why, Fishbone, Pareto).
• Initiate and track CAPA to verified closure.
• Own NC closure process end-to-end.

Process Improvement & Lean Six Sigma Execution

• Identify process gaps and propose improvements using DMAIC framework.
• Lead Kaizen events, 5S initiatives, and waste elimination projects.
• Implement optimization initiatives to reduce cycle time, defects, and costs.

Data Reporting & Cross-Functional Collaboration

• Prepare quality reports with graphs, charts, and dashboards.
• Collaborate with Business Development, Customer Support, and Operations.
• Present metrics and improvement recommendations clearly to stakeholders.

Required Qualifications

• Graduate — B.E. (any discipline) or MBA.
• Freshers or 1–2 years of relevant quality/operations experience.
• Domain knowledge in Logistics, Courier, Warehouse, Retail, Manufacturing, FMCG, or FMCD.

Technical & Analytical Skills

• QC Tools: 5 Why, Fishbone/Ishikawa, Flowcharts, Pareto, Control Charts.
• Lean Six Sigma fundamentals (DMAIC, waste elimination, process optimization).
• Yellow/Green Belt certification preferred (support available if not yet obtained).
• Proficiency in MS Excel (pivot tables, graphs, metrics tracking).
• Knowledge of sampling standards and statistical quality control (SQC).
• Strong RCA and CAPA management skills.

Behavioral Competencies

• Strong communication and stakeholder engagement.
• High execution speed and bias for action.
• Continuous improvement mindset.
• Ability to multitask and manage competing priorities.
• Analytical problem-solving approach.
• Ownership mentality with end-to-end responsibility.

Interview Assessment Areas

• Breadth & multitasking (case-based scenarios).
• Execution speed in real operations.
• Communication clarity and stakeholder focus.
• Problem-solving using RCA and Lean Six Sigma.