Quality Analyst

Key Responsibilities

1. Admissions Process Quality Control

• Monitor branch visits to ensure students receive prompt, professional, and effective counseling.
• Audit counseling sessions for accuracy, empathy, and conversion effectiveness.
• Ensure students receive complete and transparent information regarding courses, fees, and career opportunities.

2. Follow-up & Escalation Management

• Track missed follow-ups and initiate corrective action through defined escalation matrices.
• Implement systematic checks to reduce lead leakages and improve conversion ratios.
• Ensure timely communication with prospective students to maintain engagement and trust.

3. Branch Performance Audits

• Conduct regular audits to evaluate adherence to SOPs and service standards.
• Identify operational gaps that may impact revenue generation or student satisfaction.
• Provide actionable insights and recommendations for branch-level improvements.

4. Training & Process Improvement

• Collaborate with the training team to design retraining programs based on audit findings.
• Recommend SOP enhancements to streamline admissions workflows.
• Drive continuous improvement initiatives aligned with the Quality functions objectives.

5. Reporting & Analytics

• Prepare weekly and monthly quality reports highlighting trends, risks, and opportunities.
• Use data-driven insights to recommend strategic interventions for admissions growth.
• Present structured findings and action plans to senior management.

6. Operational & Infrastructure Audits

• Conduct inventory checks to ensure proper availability and management of required resources at branches.
• Perform branch infrastructure audits to ensure facilities meet organizational standards.
• Visit branches as required to conduct on-ground quality audits and operational checks