Raymond Realty
Quality Analyst
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹900,000 – ₹1,000,000 / year
Location:
Thane, Maharashtra, India
Work mode:
Onsite
Published on:
25 August 2026
What they need
Key Responsibilities:
- Monitor Calls and Emails: Listen to and review recorded calls and emails to assess quality and adherence to company standards.
- Evaluate Performance: Score interactions based on predefined criteria and provide feedback to customer service representatives.
- Identify Trends: Analyse call and email data to identify trends, patterns, and areas for improvement.
- Reporting: Prepare detailed reports on quality metrics and performance trends.
- Training and Coaching: Provide coaching and training to customer service representatives based on evaluation results.
- Compliance: Ensure that all interactions comply with company policies, procedures, and regulatory requirements.
- Continuous Improvement: Recommend and implement strategies for continuous improvement in customer service quality
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