Quality Analyst

Role Summary

Seeking a detail-oriented and data-driven Quality Analyst to support our operations. This role is responsible for monitoring, evaluating, and enhancing delivery quality through structured audits, actionable insights, and continuous improvement initiatives.

Key Responsibilities:

• Conduct end-to-end quality audits to ensure adherence to defined quality standards and SLAs
• Deliver feedback and coaching input in accordance to organization standards and policies.
• Identify gaps, emerging trends, and improvement opportunities from audit findings, and develop effective, actionable solutions.
• Develop and maintain quality dashboards, scorecards, and performance reports.
• Collaborate with stakeholders to drive quality improvement initiatives.
• Consistently achieve business targets while maintaining high standards of audit quality.
• Ensure compliance with client guidelines, regulatory standards, and internal audit frameworks.
• Participate in calibration sessions to ensure consistency and standardization in quality evaluation.

Required Knowledge, Skills, and Experience:

• Graduate in any discipline.
• 02 years of experience in Quality Assurance, audit and coaching.
• Excellent written and verbal communication skills.
• High proficiency in MS Excel.
• Attention to detail with analytical and problem-solving abilities.
• Ability to manage multiple tasks and meet deadlines in a dynamic environment.
• Open to working night shifts.

Preferred Skills:

• Basic knowledge of BPI tools (Lean, Six Sigma) and quality improvement practices.