Sarvodaya Hospital
Quality Analyst
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Delhi, India
Work mode:
Onsite
Published on:
4 September 2026
What they need
Roles and Responsibilities
- Conduct call audits to ensure quality standards are met.
- Perform call calibration exercises with team members to maintain consistency in evaluation criteria.
- Monitor calls for quality assurance purposes, providing feedback to agents on performance gaps.
- Participate in quality checks to identify areas of improvement for training programs.
- Collaborate with the team to develop and implement effective quality control processes.
Desired Candidate Profile
6-8 years of experience as a Quality Analyst or similar role.
Strong knowledge of BPO industry practices and regulations.
Excellent communication skills (verbal & written) with ability to provide constructive feedback.
Interested can share their CVs on [email protected]/[email protected] or can reach on 9810094625/9220240277
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