Bridgexcel
Quality Analyst
Skills
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹400,000 – ₹450,000 / year
Location:
Gurugram, Haryana, India
Work mode:
Onsite
Published on:
9 September 2026
What they need
Key Responsibilities
- Conduct quality audits as per sampling plan and SLA.
- Monitor customer interactions across calls, emails, chats, and tickets.
- Identify critical and recurring errors and recommend corrective actions.
- Conduct feedback, coaching, and calibration sessions.
- Deliver induction, refresher, and process training.
- Prepare daily, weekly, and monthly QA MIS and dashboards.
- Perform Root Cause Analysis (RCA) and recommend process improvements.
- Ensure compliance with company policies and regulatory requirements.
- Support internal and external audits.
Required Skills & Competencies
- Quality monitoring and auditing
- Analytical and problem-solving skills
- Excellent communication
- Coaching and feedback
- RCA
- Excel and MIS reporting
- CRM/QA tools
- Attention to detail
Preferred Qualifications
- Bachelor's degree in any discipline.
- 2 to 5 years of QA experience in Banking, NBFC, Fintech, BPO or Customer Service.
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