Job Way Recruitment Mumbai
Quality Analyst
Skills
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹400,000 – ₹500,000 / year
Location:
Navi Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
10 September 2026
What they need
Job Title: Quality Analyst
Company: International BPO
Location: Airoli, Navi Mumbai.
Experience: 1 - 4 Years
Salary: Up to 5.0 LPA (20% - 25% hike on current CTC)
Job Description
We are hiring an experienced Quality Analyst for our International BPO process. The ideal candidate must possess strong analytical skills and a proven track record of driving quality standards.
Key Requirements:
- Experience: Minimum 1 year of experience as a Quality Analyst in an International BPO (On-paper designation as QA is mandatory).
- Communication: Excellent verbal and written English communication skills.
- Flexibility: Must be comfortable working in a 24/7 rotational shift environment.
- Notice Period: Immediate Joiners preferred (Max 15 days notice).
Responsibilities:
- Monitor transaction calls/chats to evaluate agent performance against quality standards.
- Conduct feedback sessions, coaching, and root-cause analysis (RCA) to improve team performance.
- Participate in calibration sessions and prepare daily/weekly quality reports.
Interested candidates can apply directly or share their updated resume at
Email - [email protected]
Mob - 9892833828.
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