Taskus
Quality Analyst
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹300,000 – ₹500,000 / year
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
21 September 2026
What they need
- As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics
- You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client
- You will meet and exceed client mandated KPI's (Key Performance Indicators)
- You must also ensure consistent performance based on a continuous improvement model
- What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential
- You must also participate in all Internal and External mandated trainings and/or seminars
- You must have knowledge, understanding, and compliance with TaskUs policies and procedures
- Also, you must maintain knowledge of the functional area and company policies and procedures
- You will also provide feedback to management concerning possible problems or areas of improvement
- You will also perform other duties as assigned by management
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