WNS Global Services, Inc.
Quality Analyst
Skills
1 month ago
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Important information
Contract type:
Permanent
Salary:
₱360,000 – ₱420,000 / year
Location:
Iloilo City, Iloilo, Philippines
Work mode:
Onsite
Published on:
24 September 2026
What they need
Complete Daily Quality checks as per the process requirement
Provides on time Feedback to the agents for the errors identified
Conduct Customer comeback analysis for all the errors received from the clients
To meet the monthly sampling numbers as per the defined target
Complete the feedback targets as specified in the QSD
Contribute brainwave ideas to improve the process
Complete the WB Role Roadmap within the stipulated time
Prepare all team and client related reports for Quality
Complete RCA for all the errors identified
Ensure the QA process adheres to ISO guidelines
Identify the improvement areas for staff and share it with the AM- Quality
Communication with clients on a periodic basis
Complete the Calibration exercise on a periodic basis as defined
Create Error analysis/RCA Report within the defined timeline
Attend all the development and quality trainings that are identified for a QA
Help operations in identifying the training needs for the ops associates
Drive projects and be part of the projects that are identified in the team.
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