Quality Analyst

• Prepare, review, and finalize background screening reports with accuracy and completeness
• Ensure all data pointssuch as scope and components e.g., employment, education, address, and criminal

checks—are correctly reflected in the report

• Identify and rectify errors, inconsistencies, or gaps in documentation before report submission
• Maintain adherence to client-specific guidelines and service level agreements (SLAs)
• Collaborate with internal teams to resolve verification issues or pending inputs
• Uphold high standards of quality, confidentiality, and compliance in all report-related tasks
• Meet or exceed daily productivity and quality targets without compromising on report integrity
• Use internal tools and MS Office applications (Word, Excel, Outlook) to manage and track report progress
• Ensure timely delivery of reports while managing multiple cases under tight deadlines
• Support continuous improvement initiatives by identifying quality trends and suggesting process

enhancements

Desired Attributes

• Bachelor’s degree or higher in any field
• 1 - 3 years of experience in client servicing, preferably in background screening
• Excellent verbal and written communication skills.
• Ability to multitask and work independently.
• Target oriented and able to meet/exceed targets with quality
• Strong attention to detail and an analytical mindset.
• Knowledge of background screening.
• Time management and ability to multitask.
• Proficient in MS Office applications.