The Woodenstreet Furniture's Pvt.Ltd.
Quality Analyst
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
Rajasthan, India
Work mode:
Onsite
Published on:
29 September 2026
What they need
Call Quality Analyst Job Description:
Responsibilities:
- Monitor and evaluate customer calls for adherence to quality standards.
- Analyze performance metrics and provide constructive feedback to representatives.
- Maintain detailed records of call evaluations and contribute to training efforts.
- Identify and address root causes of recurring issues in customer interactions.
- Collaborate with teams to improve overall call center performance.
Skills and Qualifications:
- Strong analytical and listening skills.
- Attention to detail and accuracy.
- Effective communication and coaching abilities.
- Knowledge of call center operations and customer service principles.
- Proficient in using performance metrics and data analysis.
Job Type: Full-time
Pay: ₹18,000.00 - ₹30,000.00 per month
Education:
- Bachelor's (Preferred)
Experience:
- total work: 1 year (Preferred)
Work Location: In person
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