Quality Analyst

Job Opening: Quality Analyst (QA)

Position: Quality Analyst (QA)
Location: KocharTech Business Park, Amritsar
Department: Operations / Quality
Experience: 1-3 Years
Salary: ₹3.5 - ₹4.5 LPA
Working Days: 6 Days a Week

Key Responsibilities:

• Monitor and evaluate customer interactions (Calls/Chats/Emails) as per quality standards.
• Conduct audits and share constructive feedback with agents.
• Identify process gaps and recommend improvement actions.
• Prepare quality reports and maintain performance records.
• Participate in calibration sessions and ensure compliance with client requirements.

Required Skills:

• Minimum 1 year of experience as a Quality Analyst in a BPO environment.
• Excellent English communication skills (verbal and written).
• Strong analytical and problem-solving abilities.
• Good knowledge of MS Excel and reporting.
• Attention to detail and ability to meet quality targets.

Qualification: Graduate in any discipline

Interested candidates can share their updated resume at: [email protected]
Subject: Application for Quality Analyst (QA) – Amritsar.

Pay: ₹400,000.00 - ₹450,000.00 per year

Benefits:

• Paid sick time
• Provident Fund

Application Question(s):

• Are you willing to relocate to Amritsar for this opportunity?
• Are you available to join immediately or within 7 days?
• How would you rate your English communication skills?
• What is your current CTC and expected CTC?

Work Location: In person