iMarque Solutions Pvt. Ltd
Quality Analyst
Skills
1 year ago
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Important information
Contract type:
Permanent
Location:
Chennai, Tamil Nadu, India
Work mode:
Onsite
Published on:
13 October 2026
What they need
Job highlights
- Randomly audit required number of calls on daily basis
- 4 years experience in call auditing Skills Quality analyst in BPO / Call center
Job Description :
- Randomly audit required number of calls on daily basis.
- Providing timely and accurate feedback to agents for improvement areas .
- Take corrective actions by doing data analysis to improve process efficiency.
- Work upon the action plans to improve Quality scores.
Candidate Profile :
- 1-4 years experience in call auditing Skills Quality analyst in BPO/Call center.
- Excellent Communication Skills Multilingual are added advantage.
- Immediate Joiners Preferable.
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