Quality Analyst

Job highlights

• . 7-day working shift with one Fixed week off
• . Graduation in any stream
• 1-3 years of experience in a QA role,preferably in fintech or banking
• fluency in Hindi and English is a must
• . Strong knowledge of Excel is a must

Responsibilities:

• Monitor and evaluate V-KYC Audit (70+ per day) to ensure quality standards are met.
• Expertise in VKYC audit and review process
• Identify areas of improvement and provide actionable feedback to agents.
• Prepare and share weekly/monthly quality reports.
• Collaborate with training and operations teams to implement process improvements.
• Conduct calibration sessions, quality sessions, dip checks,TNI to ensure consistency in evaluations.
• Assist in updating quality guidelines and audit forms based on business needs.
• Prepare dashboards and review performance metrics regularly.

Skills & Requirements:

• 1-3 years of experience in a QA role, preferably in fintech or banking.
• Strong analytical and communication skills; fluency in Hindi and English is a must.
• Graduation in any stream.
• Attention to detail and a proactive approach to problem-solving.
• Familiarity with QA tools, CRM systems, and dashboard preparation.
• Strong knowledge of Excel is a must.
• 7-day working shift with one Fixed week off.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.