Quality Analyst

Job Description – Quality Analyst

Company: VPrime Healthcare – A Division of VPrime Innovations
Location: Ambattur Industrial Estate, Chennai
Job Type: Full-Time
Salary: ₹20,000 – ₹30,000 per month (Based on experience and skills)

Job Summary

We are looking for a detail-oriented and analytical Quality Analyst to monitor call quality, evaluate employee performance, ensure process compliance, and improve customer service standards across our telecalling and customer support teams.

Roles & Responsibilities

• Monitor and evaluate inbound and outbound calls handled by telecalling executives.
• Conduct call audits and assess communication skills, call handling, and process adherence.
• Identify quality gaps and provide constructive feedback to employees.
• Prepare daily, weekly, and monthly quality reports.
• Conduct quality calibration sessions and support employee training.
• Ensure adherence to company policies, scripts, and customer service standards.
• Track quality scores, identify recurring issues, and recommend improvement plans.
• Coordinate with Team Leaders, Trainers, and HR to improve overall team performance.

Skills & Qualifications

• Any graduate with relevant experience in Quality Analysis or Quality Assurance.
• Experience in call centre quality monitoring is preferred.
• Strong communication, analytical, and observation skills.
• Good knowledge of Excel, reporting, and call evaluation techniques.
• Ability to provide feedback and support performance improvement.
• Knowledge of healthcare customer support processes is an added advantage.

Experience

• Preferred: 1–4 years in Quality Analysis / Call Centre Quality Assurance.

What We Offer

• Competitive salary of ₹20,000–₹30,000 per month.
• Professional growth opportunities.
• Supportive work environment.
• Opportunity to contribute to service quality and customer satisfaction.

Interested candidates can share their updated resume for consideration.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Provident Fund

Work Location: In person