Gratitude India
Quality Analyst - Digital (Web Chat & Email)
Skills
20 days ago
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Important information
Contract type:
Permanent
Salary:
₹400,000 – ₹900,000 / year
Location:
Hyderabad, Telangana, India
Work mode:
Onsite
Published on:
5 October 2026
What they need
Monitor and improve quality across web chat, email and digital customer interactions. Evaluate written communication, accuracy, compliance and chat flow, conduct RCA, prepare reports, support coaching and calibration, and drive service improvements.
Required Candidate profile
Graduate with 3–6 years of web chat, email or digital customer-care experience, including 1–2 years in Quality Analysis. Skilled in written quality, RCA, compliance, CRM, Excel, coaching and reporting
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