Quality Analyst - Hindi Language

Description

Key Responsibilities

• Review the implementation & efficiency of quality and inspection systems
• Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products
• Investigate customer's claims and non-conformance issues
• Analyze data to identify areas for improvement in the quality systems
• Develop, recommend, and monitor corrective and preventative actions
• Evaluate audit findings and implement appropriate corrective action

 Qualifications

• Bachelor’s degree in any field or equivalent experience
• Minimum 1 year of experience in customer support or service analysis
• Experience in BPO is an advantage
• Familiarity with content moderation is preferable
• Strong English communication skills, both written and verbal (minimum B2, C1 preferred)
• Proficiency in Hindi/Bengali (reading and writing required)
• Excellent communication, analytical, and problem-solving skills
• Proficient in Microsoft Office and Google Workspace (Docs, Sheets, Drive)
• Ability to gather and interpret requirements from international/foreign customers
• Willingness to handle multiple projects simultaneously
• Willing to work on weekends, public holidays, and shifting schedules, including night shifts
• Willing to be based in Bangkok, Thailand (WFO)

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.