Quality Analyst - International

We are looking for a skilled Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate will have 3 to 7 years of experience and a strong background in quality analysis, with excellent communication and problem-solving skills.

Roles and Responsibility

• Monitor and evaluate call quality to ensure high standards of customer service.
• Develop and implement quality control processes to identify areas for improvement.
• Collaborate with team members to provide coaching and feedback on performance.
• Analyze data and trends to identify patterns and areas for improvement.
• Develop reports and presentations to share findings with management.
• Participate in continuous improvement initiatives to enhance process efficiency.

Job Requirements

• Minimum 3 years of experience in a quality analyst role, preferably in a BPO/Call Centre environment.
• Strong knowledge of quality control processes and procedures.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and problem-solving skills.
• Experience with quality management tools and software is an asset.