Quality Analyst - Japanese Speaker

Key Responsibilities

• Review the implementation & efficiency of quality and inspection systems
• Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products
• Investigate customer's claims and non-conformance issues
• Analyze data to identify areas for improvement in the quality systems
• Develop, recommend, and monitor corrective and preventative actions
• Evaluate audit findings and implement appropriate corrective action

Qualifications

• Bachelor’s degree in any field or equivalent experience
• Minimum 1 year of experience in customer support or service analysis
• Experience in BPO is an advantage
• Familiarity with content moderation is preferable
• Basic English communication skills, both written and verbal
• Proficiency in Japanese Language (Certificate: N2)
• Excellent communication, analytical, and problem-solving skills
• Proficient in Microsoft Office and Google Workspace (Docs, Sheets, Drive)
• Ability to gather and interpret requirements from international/foreign customers
• Willingness to handle multiple projects simultaneously
• Willing to work on weekends, public holidays, and shifting schedules, including night shifts