Quality Analyst - Non Voice

Job Title: Quality Analyst Non Voice

Location: Hyderabad, Telangana
Company: Harmony United Medsolutions Pvt. Ltd.

About Us

Harmony United Medsolutions Pvt. Ltd. (HUMS) is a dynamic and innovative healthcare management company dedicated to transforming the healthcare industry. With over nine years of experience, HUMS has established itself as a trusted partner in delivering end-to-end healthcare support services, including medical billing, accounts receivable management, medical records, patient support, and healthcare operations. We proudly provide comprehensive support services to Harmony United Psychiatric Care (HUPC), a leading US-based behavioral healthcare organization.

As we continue to expand, we are looking for a detail-oriented and quality-driven professional to join our growing team.

Position Overview

The Quality Analyst is responsible for auditing provider documentation to ensure accuracy, completeness, and compliance with organizational policies, quality standards, and regulatory requirements. This role involves reviewing patient charts to verify that all required clinical and administrative information is documented appropriately and that patient records meet established documentation guidelines.

Key Responsibilities

• Audit provider charts for completeness, accuracy, and compliance with company policies and healthcare documentation standards.
• Verify that all patient appointment details are accurately documented, including appointment type, date, and provider information.
• Ensure Protected Health Information (PHI) is handled and documented in accordance with HIPAA and organizational privacy policies.
• Review and validate documentation of the patient's chief complaint, history, assessment, treatment plan, and follow-up instructions, where applicable.
• Confirm that current medications, allergies, and other relevant clinical information are accurately recorded in the patient's chart.
• Identify documentation errors, omissions, inconsistencies, or compliance issues and provide timely feedback to providers or the appropriate department.
• Maintain audit reports and accurately document findings, trends, and opportunities for process improvement.
• Collaborate with clinical, operations, and quality teams to improve documentation quality and ensure compliance with established standards.
• Monitor adherence to internal quality metrics and regulatory requirements.
• Maintain strict confidentiality of patient information and ensure compliance with HIPAA and all applicable healthcare regulations.

Required Skills & Qualifications

• Strong attention to detail and analytical skills.
• Knowledge of medical documentation standards and healthcare terminology.
• Understanding of HIPAA regulations and Protected Health Information (PHI) requirements.
• Ability to identify documentation gaps and provide constructive feedback.
• Excellent written and verbal communication skills.
• Proficiency in Electronic Health Record (EHR/EMR) systems and Microsoft Office applications.
• Ability to work independently, manage multiple audits, and meet established quality and productivity targets.

Qualifications

• Bachelor's degree in any discipline (Healthcare Administration, Life Sciences, Business Administration, or related field preferred).
• Minimum 2–4 years of experience in Healthcare Quality Assurance, Medical Records, EMR Auditing, or Healthcare Back-office Operations.
• Experience auditing Medical Records, FMLA documentation, Patient Triage, or healthcare documentation is highly preferred.
• Strong knowledge of Electronic Medical Records (EMR/EHR) systems.
• Understanding of HIPAA guidelines and healthcare documentation standards.
• Excellent analytical, organizational, and problem-solving skills.
• High attention to detail with the ability to identify process deviations.
• Strong written communication and reporting skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Preferred Skills

• Experience working with US Healthcare processes.
• Knowledge of quality methodologies and audit techniques.
• Ability to analyze trends and recommend process improvements.
• Strong time management and multitasking abilities.

Diversity, Equality, and Inclusion

At HUMS, diversity, equality, and inclusion are fundamental to our success. We are committed to creating a workplace where everyone is respected, valued, and empowered regardless of gender, race, ethnicity, religion, disability, age, or background.

Benefits

• Competitive salary (including EPF & PS)
• Health Insurance
• Four-day work week (Monday–Thursday)
• Career growth and professional development opportunities
• Food and cab-drop facilities
• Collaborative and employee-centric work environment

How to Apply

Please submit your updated resume along with a cover letter explaining your relevant experience and why you are the ideal candidate for this position.

For any queries, please reach out to [email protected].

Note: We are available to take calls Monday to Thursday between 4:45 PM and 3:45 AM IST only.