T
The HIRD Corp.
Quality Analyst | UK Financial Collections
Skills
Testing & QA
20 days ago
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Important information
Contract type:
Permanent
Location:
Quezon City, Metro Manila, Philippines
Work mode:
Onsite
Published on:
6 October 2026
What they need
About the role
Quality Analyst to support UK Financial Collections operations. This is a voice-based process in a banking/collections environment.
Key responsibilities
- Support UK Financial Collections operations
- Conduct quality assurance in a voice-based banking/collections process
About you
- Graduate of any Bachelor's Degree
- Minimum of 2 years experience in UK / US / AU banking Collections operations and Quality Assurance in a call center or shared services environment
- 2–4 years of contact center experience in the banking industry
- Basic understanding of quality methodologies (Six Sigma, Lean, Kaizen, etc.)
- Excellent communication, feedback, and coaching skills
- SVAR score of at least 60
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