Quality Analyst (Physical Science)

Role : Quality Analyst
Job location : Work from home
Department : Editing
Shift time : Rotational shift from 7 am to 11 pm (Any 9 hours within this window)

Working days : 5-day week with rotational week offs

Job Description

• End-to-End Quality Management of Freelancers (FLs) and In-house Editors (IHEs)
• Ability to edit, proofread, and review academic documents at a high speed and with high quality/precision
• Checking and improving the quality of FLs/IHEs through regular quality audits
• Conducting end-to-end client complaint analysis & taking required next steps
• Monitoring trends and facilitating decision making related to FL/IHE quality
• Explaining grammatical concepts, checking process adherence, and building resources for FLs/IHEs: maintaining healthy and professional communication on a regular basis
• Attending to and resolving FL/IHE queries (English/content & editorial processes)
• Conduct training sessions for IHEs (English & in-house editorial processes)
• Operations Management (inter- and intra-team co-ordination and communication)
• Working in collaboration with the Project Management and Client Servicing teams to understand and efficiently handle client concerns, projects, and consultations
• Working in collaboration with the Freelancer Recruitment team to hire high-quality FLs for different services and projects
• Working in collaboration with our editors for special projects and consultations
• Ensuring continuous editor training and development
• Working on several developmental activities and projects for clients
• Working on data, analyses, and reports as and when required

Mandatory Work Experience and Skill Requirements:

• Minimum 1 year of experience in editing/copyediting and/or conducting language quality checks (should be interested in learning new concepts along with language)
• High proficiency in written and spoken English (near-native) and the ability to explain language concepts to a layperson
• Ability to multitask, demonstrate urgency and drive, excellent time management skills, ability to work in a deadline-driven environment
• Ability to conduct data analysis and have analytical thinking
• Proficiency in MS Office (primarily Excel and Word)
• Open to participate and oversee team tasks and activities

Preferred Skills and Achievements:

• Experience in publishing of scholarly papers in academic journals and ability to follow a publications guidelines (style manual, handbook, etc.)
• Ability and inclination to take on responsibilities beyond defined role
• Knowledge of the STEM industry