Quality Analyst (QA)

QUALITY ANALYST (QA)Job Details

Job Title: Quality Analyst (QA)

Location: Kharadi, Pune

Salary: ₹25,000 – ₹32,000 per month
(Based on experience and interview performance)

Experience: 1 – 2 Years of Relevant BPO Experience

Employment Type: Full-Time

Job DescriptionKEY RESPONSIBILITIES – QUALITY ANALYST (QA)

• Monitor and evaluate customer interactions to ensure compliance with quality standards and client requirements.
• Conduct call, chat, and email audits using defined quality parameters.
• Provide detailed feedback and coaching to improve agent performance.
• Analyze quality trends and recommend process improvement initiatives.
• Prepare quality reports, scorecards, and performance dashboards.
• Conduct calibration sessions to maintain consistency in quality evaluations.
• Collaborate with Operations and Team Leaders to implement quality improvement plans.
• Support training and refresher sessions based on audit findings.
• Maintain accurate audit records and quality documentation.

WHAT WE OFFER

• Competitive Salary Package
• Career Growth Opportunities
• Professional & Collaborative Work Environment
• Continuous Learning & Development
• Performance-Driven Culture

APPLY NOW

Take the next step in your career journey!

Interested candidates can share their RESUME ON WHATSAPP: 7767002590

Pay: ₹25,000.00 - ₹31,000.00 per month

Work Location: In person