BDS Services
Quality Analyst ( QA ) - Voice Process
Skills
16 days ago
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Important information
Contract type:
Permanent
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
5 October 2026
What they need
- Responsible for monitoring and evaluating customer interactions handled by voice process executives to ensure adherence to quality standards, policies, and communication guidelines
- Conducts call audits, identifies performance gaps, provides constructive feedback, prepares quality reports, and supports corrective and improvement initiatives
- Works closely with operations and training teams to improve call quality, compliance, customer experience, and overall process performance
Key Skills:
- Call monitoring
- Quality auditing
- Strong communication
- Analytical skills
- MS Excel
- Feedback coaching
- Attention to detail
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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