Gratitude India
Quality Analyst - Voice Advance
Skills
20 days ago
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Important information
Contract type:
Permanent
Salary:
₹400,000 – ₹900,000 / year
Location:
Hyderabad, Telangana, India
Work mode:
Onsite
Published on:
5 October 2026
What they need
Quality Analyst for international voice customer service. Monitor calls, evaluate quality, conduct RCA and calibrations, identify compliance gaps, prepare reports, and support coaching to improve CX and resolution quality.
Required Candidate profile
3–6 years international voice customer service experience with 1–2 years as a Quality Analyst. Strong quality monitoring, RCA, calibration, reporting, coaching, and English skills.
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