Gratitude India
Quality Analyst - Voice Advanced
Skills
22 days ago
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Important information
Contract type:
Permanent
Salary:
₹400,000 – ₹900,000 / year
Location:
Kolkata, West Bengal, India
Work mode:
Onsite
Published on:
6 October 2026
What they need
Monitor advanced voice interactions, evaluate quality, identify critical errors, conduct RCA/calibration, prepare reports, support coaching and compliance, and drive CX improvements. Utilities experience preferred.
Required Candidate profile
2–8 yrs experience in international voice/customer service, preferably 1–2 yrs as QA. Strong quality monitoring, RCA, communication, analytics, coaching and compliance skills.
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