Quality & Claims Operator (m/f/d)

Your mission

Hyundai Glovis is committed to excellence in the automotive logistics industry and pride ourselves on building strong customer relationships and providing exceptional service. To support our endeavors, we are looking for a Quality & Claims Operator (m/f/d) to join our Finished Vehicle Logistics department in Eschborn, 65760. This is a dynamic, hands-on role centered around supporting the team and delivering great experiences — both behind the scenes and in direct interactions with transport partners.

According to your qualifications and experience, you may be hired at either a Specialist or Junior Specialist position.

Your profile

• Establish

  and maintain quality standards, processes and procedures.

• Manage

  and investigate damages and claims related to transport, handling, yard

  operations and vehicle movements.

• Analyse

  incidents, identify root causes and responsibilities, and define corrective

  actions and countermeasures.

• Conduct

  audits of trucks, drivers, compounds and logistics service providers.

• Monitor

  quality and logistics KPIs, identify deviations and follow up on corrective

  actions.

• Coordinate

  with customers, carriers, LSPs and other business partners regarding quality

  issues and claims.

• Identify

  process gaps and implement improvements in logistics and quality processes.

• Prepare

  and maintain quality documentation, reports, statistics and KPI analyses.

• Review

  and support contracts and requirements relating to quality and claims.

Your profile

• Fluent

  German and English, both written and spoken.

• Minimum 3

  years of professional experience in Quality Management, Quality Assurance or a

  comparable role.

• Proven

  experience in logistics, ideally within the automotive industry / Finished

  Vehicle Logistics (FVL)

• Experience

  with audits, incident investigations, claims and root-cause analysis.

• Experience

  defining and following up on corrective actions and countermeasures.

• Strong

  analytical and problem-solving skills, combined with confident stakeholder

  management.

• Structured,

  independent and detail-oriented working style.

Why us?

Join us

and unlock your potential with the following benefits:

• Flexible working hours

• Annual leave allowance of 30 days

• A subsidy for public

  transportation or parking space

• Fitness

  Programs: Enjoy complimentary fitness studio membership

• Daily

  breakfast and lunch provided in the office

• Monthly

  lunch vouchers

• After

  probationary period: subsidy for Language courses (German, English or Korean)

If you

are looking for a chance to apply your knowledge and implement your ideas,

while being recognized for your unique contributions, we would love to get to

know you and show you why a career at GLOVIS Europe GmbH can be a great

opportunity for you.About us

Hyundai GLOVIS Europe GmbH is part of the global Hyundai GLOVIS Group, a leading provider of integrated supply chain and logistics solutions and a key member of the Hyundai Motor Group. From our European headquarters and operations across the continent, we support global mobility through innovative logistics services.

For over 20 years, we have driven growth in the European logistics market, earning a reputation for reliability, operational excellence, and long-term partnerships. We promote a collaborative and international environment where diverse perspectives and continuous learning drive innovation.

We are committed to fair hiring and equal opportunities. Applications are welcome from all qualified candidates, regardless of gender, age, ethnicity, religion, sexual orientation, disability, or other personal characteristics. Discrimination of any kind is not tolerated.

Join us and help transform the way supply chains move across Europe.

Data Protection Notice By submitting your application, you agree that your documents (CV and other materials) may be shared with affiliated Hyundai Motor Group companies for processing your application. All personal data will be handled in accordance with applicable data protection regulations, including the GDPR.