HAND Enterprise Solutions LTD.
Quality & Complaints Advisor
Skills
1 month ago
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Important information
Contract type:
Freelance / Contract
Salary:
£28,000 / year
Location:
Stafford, UK
Work mode:
Onsite
Published on:
17 September 2026
What they need
Before applying for this role, please read the following information about this opportunity found below.
Location: Stafford, Staffordshire
Salary: £28,000 per annum
Job Type: Full Time, Fixed Term Contract (12 Months)
About The Role Safer Hand Solutions are working in partnership with a well-established organisation based in Stafford to recruit a Quality & Complaints Officer.
Key Responsibilities
Manage and investigate customer complaints.
Draft and issue complaint responses.
Monitor complaint trends and identify improvements.
Conduct quality reviews and audits.
Support Subject Access Requests.
Skills & Experience Required Experience in complaints handling, quality assurance or compliance.
Excellent communication skills.
High attention to detail.
Strong organisational skills.
Good IT skills.
What's on Offer?
Salary of £28,000 per annum.
Training and development.
Company pension scheme.
25 days holiday plus bank holidays.
Please apply below
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