Quality & Compliance Engineer

About the role

To manage and coordinate quality assurance and compliance activities across RFMS, ensuring adherence to contractual, statutory, client and company requirements while strengthening service quality, audit readiness, operational controls and continuous improvement.

Key responsibilities

• Support the implementation of quality, compliance and continuous improvement initiatives across assigned facilities
• Monitor compliance with Concession Agreement obligations, statutory requirements, client specifications, contractual requirements and company policies
• Develop and maintain quality plans, procedures, compliance registers, checklists and related quality documentation
• Monitor service quality and KPI performance across assigned facilities and identify areas requiring improvement
• Develop and coordinate internal audit programmes and compliance reviews across RFMS
• Conduct audits and compliance assessments to identify non-conformities, compliance gaps and control weaknesses
• Investigate non-conformities, complaints, incidents, service deficiencies and other quality or compliance issues
• Conduct root cause analyses and recommend appropriate corrective and preventive actions
• Prepare quality and compliance inputs for tender submissions, including compliance matrices, quality methodologies, audit plans and risk-control requirements
• Prepare periodic quality, audit, compliance and KPI performance reports for Management

About you

• Bachelor's Degree in Quality Management or related discipline
• Minimum 2-3 years' experience in quality assurance, compliance, facilities management, auditing or operational governance
• Quality Management Systems and Quality Assurance
• Internal Audit and Compliance Assessment
• Regulatory and Contractual Compliance
• Risk Assessment and Mitigation
• Document and Records Control
• Strong analytical and problem-solving skills
• Effective communication and stakeholder management
• Sound judgement and attention to detail

About us

Rafulin FMS Sdn Bhd is part of the Rafulin Group of Companies (RGC).