Quality & Continuous Improvement Manager

About us

He kōrero mō mātou

We are a small, unique boutique, well-established company held in high regard. We provide six residential homes as well as Supported Independent Living services for people with intellectual disabilities throughout Ōtautahi Christchurch.

We pride ourselves on the high standard of support we provide, achieved through employing dedicated staff and underpinned by a strong philosophy that places people's rights at the forefront of everything we do.

We are looking for an experienced Quality & Continuous Improvement Manager to join our management team. This is a key leadership role responsible for leading our quality systems, supporting managers, and driving continuous improvement across the organisation to ensure we continue to deliver safe, high-quality, person-centred services.

Essential skills / Experience for the role

Ngā tino Pūkenga / Wheako

You will have:

• A current Full New Zealand Driver Licence.
• Eligibility to work in New Zealand.
• Experience in quality management, auditing, risk management, or continuous improvement, preferably within the health or disability sector.
• Sound knowledge of the Ngā Paerewa Health and Disability Services Standard (NZS 8134:2021), or the ability to quickly develop this knowledge.
• Excellent organisational, analytical, and problem-solving skills.
• The ability to interpret legislation, standards, and organisational policy.
• Strong written and verbal communication skills.
• The ability to build positive working relationships and provide guidance to managers and staff.
• High ethical standards, integrity, and professionalism.
• Knowledge of, and commitment to, Te Tiriti o Waitangi.
• A commitment to continuous improvement and achieving positive outcomes for the people we support.

The role

He kōrero mō te tūranga

You will:

• Lead and continuously improve Insight's Quality Management System.
• Co-ordinate certification and surveillance audits and oversee the internal audit programme.
• Maintain and review organisational policies, procedures, and the Risk Register.
• Analyse organisational data and identify trends and opportunities for improvement.
• Support managers to implement quality improvement initiatives and manage organisational risks.
• Prepare quality reports for the Director and management team.
• Facilitate Quality Team meetings and contribute to Managers' meetings.
• Develop and monitor the Quality Plan, Risk Management Plan, Annual Plan, and Staff Training Plan.
• Promote a culture of quality, learning, and continuous improvement throughout the organisation.
• Liaise with external agencies, auditors, and key stakeholders when required.

We offer

Ko tā mātou mahi

• The opportunity to make a genuine difference to the lives of people with intellectual disabilities.
• A varied and rewarding leadership role where your work will influence quality across the organisation.
• A supportive and collaborative management team.
• A commitment to personal and professional development.
• Ongoing training and development opportunities.
• A positive, values-driven workplace where people matter.
• A commitment to diversity, inclusion, and continuous improvement.

If you are passionate about quality, enjoy supporting others to achieve excellence, and want to work in an organisation where people are at the heart of everything we do, we would love to hear from you.