Quality & Informatics Program Coordinator

Brief Description Hospice of Orange & Sullivan Counties is a nonprofit provider of compassionate end-of-life care across the Hudson Valley. We deliver comfort, dignity, and support to patients and families in their homes, hospitals, nursing facilities, and at our Kaplan Family Hospice Residence. Our interdisciplinary team focuses on physical, emotional, and spiritual care, helping patients and families navigate life’s most challenging moments.

What We Are Looking For Job Title: Quality & Informatics Program Coordinator (full-time)

Schedule: Monday through Friday

Shift: 8:30 am - 4:30 pm

About This Role The Quality & Informatics Program Coordinator supports the Quality & Informatics Department by ensuring accurate clinical documentation, data integrity, and compliance with regulatory standards. This role provides training and support to clinical staff on the Electronic Medical Record (EMR) system, monitors documentation quality, and collaborates with leadership, IT, and the EMR vendor to improve processes. The program coordinator also assists with performance improvement initiatives, regulatory compliance, and education for clinical staff across the organization.

What You’ll Do

• Train and support clinical staff on the Electronic Medical Record (EMR) system and documentation standards
• Serve as a liaison between the EMR vendor, IT department, and clinical teams
• Monitor and evaluate clinical documentation and proper system use, providing ongoing education when needed
• Provide on-site and field education, including home visits and support for hospice residence staff
• Ensure compliance with State, Federal, CMS, and Joint Commission regulations
• Collect, analyze, and report quality and clinical data to leadership and quality committees
• Support quality improvement and performance improvement initiatives
• Assist with the development and revision of policies, procedures, and organizational goals
• Participate in clinical orientation and EMR training for new staff
• Maintain knowledge of hospice reimbursement and funding sources (Medicare, Medicaid, private insurance)
• Provide ongoing guidance and technical support related to clinical documentation and technology systems
• Perform additional duties as assigned by the Director of Quality and Informatics.

This role is best suited for someone who is both clinically knowledgeable and highly detail-oriented, with a strong interest in data, systems, and quality improvement. The ideal person enjoys helping others learn, improving processes, and ensuring compliance with healthcare standards.

Requirements Required Skills and Abilities:

• Current Registered Nurse (RN) license in New York State

Preferred Knowledge, Skills & Abilities

• Bachelor’s degree in Nursing
• Minimum of 2 years hospice experience
• Strong computer skills, including Microsoft Office and advanced Excel
• Experience with clinical education and EMR systems

Summary Why Join Our Team At Hospice of Orange & Sullivan Counties, you’ll find more than a workplace — you’ll find a purpose. You’ll join a compassionate team of professionals dedicated to making a meaningful difference every day, supported by a culture of respect, integrity, and care.

Benefits & Work-Life Balance In alignment with our mission, Hospice of Orange & Sullivan Counties is committed to supporting the well-being and professional success of our employees. We offer a comprehensive range of benefits designed to provide peace of mind, promote health, and support both personal and professional growth, including:

• Medical, Dental, and Vision coverage
• Health Savings Account (HSA)
• Supplemental Life Insurance and AD&D
• Short- and Long-Term Disability coverage
• Employee Assistance Program (EAP)
• And more

At HOSC, we understand the importance of balance in work that centers on caring for others. As part of our commitment to caring for the caregivers, we provide generous paid time off to benefit-eligible staff.

We are also dedicated to helping employees plan for the future through:

• Tuition reimbursement and continuing education assistance
• 403(b) retirement savings plan with employer match of up to 3%

Hospice of Orange & Sullivan Counties provides an interdisciplinary approach to care that honors the whole person. While hospice care is not curative, we focus on comfort, dignity, and support for the emotional and spiritual needs of patients and their loved ones. As part of our team, you will help ensure that patients and families feel supported and never alone during life’s most vulnerable moments.

Hospice of Orange & Sullivan Counties is an Equal Opportunity Employer.