Quality and Operational Improvement Engineer

The Business Services Admin department is seeking a Quality & Operational Improvement Engineer. This position will facilitate and lead all assigned continuous quality and operational improvement initiatives along with the creation and delivery of training to improve the delivery of services provided by all of the following Departments: Accounts Payable, Travel, Purchasing, Risk Management, Laundry Services, Printing and Mailing Services, University Shared Services, Parking and Transportation, Surplus, General Stores, Central Receiving and Delivery, Campus Mail, and supporting departments. This position will report to the Assistant Director of Business Services and will provide support to all divisions within Business Services.

This position is not eligible for University sponsorship for employment authorization.

Duties to Include:

• Responsible for facilitating and implementing quality and operational improvement initiatives for unit, department, or organization wide processes and projects to improve customer satisfaction levels and business productivity.
• Initiate data collection activities; collect and analyze data. Generate reports and distribute to various constituency groups. May provide recommendations to identify and address root causes.
• Lead operational improvement teams, utilizing performance improvement methodologies such as Six Sigma, Lean, 5S, and Value Stream Mapping.
• Assist in the development of standard operating procedures for Business Services that improve efficiency and ensures compliance.
• Monitor and manage budgets for projects and improvement initiatives.

Location: Hybrid within Iowa,Mossman Business Services Building (MBSB)

Schedule: Monday through Friday, 8:00am-5:00pm

Salary: $75,000 - commensurate

For a full job description of the position, please send an e-mail to the contact listed below.

Required Qualifications:

• Bachelor’s Degree or an equivalent combination of education and experience.
• Experience (typically 3 years) in continuous process improvement evaluation and improvement implementation.
• Demonstrated experience creating process documentation.
• Demonstrated experience in high degree of discretion, confidentiality, and independent judgement.
• Demonstrated experience managing multiple tasks simultaneously and independently prioritize work. Excellent written, verbal and interpersonal communication skills.
• Proficient in computer software applications sch as Microsoft Office Word, Excel, and PowerPoint.

Desired Qualifications:

• Beyond 3 years in continuous process improvement evaluation and improvement implementation.
• Formal continuing education in performance improvement techniques, such as DMAIC, TQM, or similar nationally recognized techniques.
• Knowledge of UI policy and procedures.

Position and Application Details:

In order to be considered for an interview, applicants must upload the following documents that clearly address how they meet the qualifications of this position and mark them as a “Relevant File” to the submission:

• Resume
• Cover Letter

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. Up to 5 professional references will be requested at a later step in the recruitment process. State agency employers in Iowa are required to use E-Verify to confirm employment eligibility. University of Iowa employees, including those who work remotely or out-of-state, are subject to E-Verify.

For additional questions, please contact Andy Brus at [email protected] or 319-467-1454.

This position is eligible for hybrid work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

About the University of Iowa:

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution.

Additional Information

• Classification Title: Qual & Op Improv Engineer
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: Hybrid within Iowa

Compensation

• Pay Level: 5A
• Starting Salary Minimum: 75,000
• Starting Salary Maximum: Commensurate

Contact Information

• Organization: Finance & Operations (General)
• Contact Name: Andy Brus
• Contact Email: [email protected]