Quality & Process Program Lead (Strong English Communication Skill!!!)

Position Summary

The Quality and Process Program Lead oversees the continuous improvement, standardized execution, and quality assurance framework across our mission-critical data center fleet. This role is responsible for driving operational excellence, mitigating risk, and embedding Lean/Six Sigma principles across the entire infrastructure lifecycle—spanning site buildout transitions, commissioning, power/cooling operations, hardware deployment, and maintenance procedures.

The ideal candidate bridges hands-on critical infrastructure domain knowledge with programmatic rigor, establishing measurable metrics, auditing mechanisms, and scalable processes that maintain 99.999% reliability.

Responsibilities

Primary Responsibilities

Process Governance & Standard Operating Procedures (SOPs)

• Establish, standardize, and maintain the global operational process architecture, including Methods of Procedure (MOPs), Standard Operating Procedures (SOPs), and Emergency Operating Procedures (EOPs).

• Drive process harmonization across regional data center sites, eliminating fragmentation and operational drift.

• Partner with Site Operations, Environmental Health & Safety (EHS), Network, and Facilities teams to ensure procedures meet safety, uptime, and vendor compliance standards.

Quality Assurance & Auditing

• Facilitate structured incident post-mortems and Root Cause Analyses (RCA) using 5-Whys, Fishbone (Ishikawa), and FMEA methodologies to resolve systemic operational failures.

• Lead cross-functional Lean Six Sigma initiatives (Kaizen, DMAIC) to reduce cycle times, optimize spare-parts inventory, and minimize human-error-induced outages.

• Establish feedback loops between site-level technicians, capacity planners, and design engineering to incorporate lessons learned into future build generations.

Operational Metrics & Reporting

• Define, track, and automate key performance indicators (KPIs) and operational metrics, such as Mean Time Between Failures (MTBF), Mean Time to Repair (MTTR), SLA compliance, first-time-

• Build automated quality dashboards (in Power BI, Tableau, or equivalent) to provide visibility to executive leadership

Qualifications Summary

Experience:

• Experience managing quality programs during large-scale capacity delivery, including commissioning Levels 1–5.

  ● Experience using CMMS (Computerized Maintenance Management Systems), such as Maximo, ServiceNow, or ARCHIBUS.

  ● Experience in data analysis and workflow automation using tools such as SQL, Python, Power Automate, and Tableau.

Education:

• Degree in Engineering, Logistics, Supply Chain Management, Industrial Engineering or equivalent work experience in the logistics field.

Skills:

Technical Skills

● Lean Six Sigma Green Belt or Black Belt certification.

● Project/Program Management certification, such as PMP or PgMP.

● Data Center certification, such as CDCP, ATS/AOS via Uptime Institute, or equivalent.

● Certified Quality Auditor (ASQ CQA) or ISO 9001/ISO 27001 Lead Auditor certification.

● Proficiency in data analysis and workflow automation.

Behavioral Skills

● Strong problem-solving skills

● Strong conviction on Safety

● Excellent Interpersonal skills

● Strong written and oral communications skills

● Ability to re-prioritize workload to support urgent requests from various operations.

• Good Communicate, written in English.

Benefits

• Travel Allowance
• Phone Allowance
• Annual leave start 10 - Max 14 days
• Comprehensive health and life insurance benefits, Insurance covered both OPD & IPD
• Attractive benefit such as 13-month bonus