Quality & Support Engineer

Design, develop and maintain automated test scripts for web applications using Playwright, Selenium or similar frameworks.

• Build and execute end-to-end testing strategies covering application functionality and user experience.
• Maintain and improve automated test coverage across application releases and deployments.
• Integrate automated testing into CI/CD pipelines and work closely with development and product teams.
• Investigate test failures, identify defects and support resolution through to completion.
• Perform both manual and automated testing where required.
• Troubleshoot application issues and provide technical support to internal and external users.
• Diagnose application problems through debugging, log analysis and system investigation.
• Support incident and change management processes, including application updates and new releases.
• Monitor application performance and proactively identify potential technical issues.
• Support application maintenance, system updates and production environments.
• Create and maintain technical documentation, troubleshooting guides and knowledge-base content.
• Provide user support and training for new applications, functionality and system updates.
• Collaborate with developers, product teams, business stakeholders and external vendors to resolve technical issues and improve application quality.

Desired Candidate Profile

4-6 years of experience within Quality Assurance, Test Automation, Software Testing or Application Support.

• Strong hands-on experience designing and implementing automated testing frameworks.
• Experience with Playwright, Selenium or similar automation tools.
• Strong understanding of both manual and automated testing methodologies.
• Experience integrating automated tests into CI/CD environments.
• Programming or scripting experience using JavaScript, Python or Java.
• Experience working with SQL databases and data validation.
• Good understanding of APIs, web technologies and system integrations.
• Experience troubleshooting applications, analysing error logs and resolving technical issues.
• Exposure to application monitoring and ticketing systems.
• Strong communication, analytical and problem-solving skills.
• Bachelor s degree in Computer Science, Information Technology or a related discipline.