Quality & Warranty Supervisor

Quality & Warranty Supervisor

Buildlab | Greater Melbourne, Victoria

Be the reason our customers love their new home.

At Buildlab, we believe the customer journey doesn't end at handover. It continues through every inspection, every conversation, and every commitment we make to deliver exceptional quality.

We're looking for an experienced and driven Quality & Warranty Supervisor who takes pride in workmanship, values customer relationships, and has a keen eye for detail. If you're passionate about residential construction, quality outcomes, and delivering an exceptional customer experience, we'd love to hear from you.

About the Role

As our Quality & Warranty Supervisor, you will be responsible for managing quality inspections, warranty inspections, defect rectification, client communication, and documentation across Buildlab projects throughout Victoria.

Acting as the link between homeowners, trades, site teams, and internal stakeholders, you'll ensure every home meets Buildlab's quality standards while delivering a premium customer experience.

This is a hands-on role that combines construction knowledge, relationship management, problem solving, and attention to detail.

Key Responsibilities

Quality Assurance & Inspections

Conduct final quality assurance inspections prior to handover.

Identify defects and non-conformances and allocate rectification works.

Ensure homes meet Buildlab quality requirements and Victorian building standards.

Complete detailed inspection reports and photographic records.

Warranty Management

Conduct 90-day warranty inspections.

Assess and document defects and warranty requests.

Provide practical and timely solutions for homeowners.

Manage warranty items from identification through to closure.

Customer Experience

Respond to client enquiries professionally and promptly.

Maintain regular communication and provide progress updates.

Build trust through transparency, empathy, and accountability.

Deliver an experience that reflects Buildlab's commitment to customer satisfaction.

Defect Resolution

Coordinate and schedule trade contractors to complete rectification works.

Monitor progress and ensure works are completed within required timeframes.

Conduct follow-up inspections to verify quality outcomes.

Obtain client sign-off upon completion of works.

Systems & Documentation

Maintain accurate records within Buildlab's Evolve platform.

Upload inspection reports, photographs, notes, and supporting documentation.

Track actions, trade attendance, follow-ups, and project status updates.

Ensure all records are complete, professional, and up to date.

About You

You are customer-focused, highly organised, and passionate about delivering quality outcomes.

Ideally, you will have:

Experience in residential construction, warranty, quality assurance, site supervision, or defect management.

Strong knowledge of residential building standards and workmanship quality.

Exceptional communication and stakeholder management skills.

The ability to build positive relationships with clients, trades, and internal teams.

Strong planning, organisational, and time-management skills.

Confidence using construction management or job management software.

A proactive, solutions-focused mindset.

A current driver's licence.

Most importantly, you're someone who takes ownership, sets high standards, and genuinely cares about achieving the best possible outcome for every client.

Why Buildlab?

At Buildlab, quality isn't just a process. It's part of who we are.

When you join us, you'll enjoy:

✅ Being part of a growing and respected Victorian builder

✅ A supportive leadership team that values initiative and accountability

✅ The opportunity to make a genuine impact on customer satisfaction

✅ Autonomy and ownership of your portfolio

✅ Career growth and development opportunities

✅ A company culture built on quality, teamwork, and continuous improvement

Ready to Join Us?

If you're passionate about construction quality, enjoy solving problems, and take pride in delivering exceptional customer experiences, we'd love to hear from you.

Apply now and help Buildlab deliver homes our customers are proud to own.

Buildlab is an equal opportunity employer committed to creating a diverse and inclusive workplace.