Quality Assurance Analyst

• Assess Call Recordings Conversation of Agents
• Ensuring that Collection Services meet client expectations, identifying and fixing negotiation issues, and continually improving their collection skills and also in compliance with client/s requirements.
• Maintaining strong overall quality control of collection services made by the company adhering to reliability, performance and customer/client expectation. Inspection of collection service is part of the job with the obligation to report and document findings.
• Coaching agents with poor negotiation skills.
• Training about collection process.
• Develop quality assurance standards and company processes re: collection services.
• Ensure collection services meet customer expectations and demand

Qualifications

• Must be 4-year course graduate
• Good in Written and Oral Communications Skills
• Must be knowlegeable in Microsoft Office (Word/Powerpoint especially Excel)
• Must have experience in Quality Assurance (Collection) OPTIONAL
• Keen to details
• With Strong Personality
• Open Minded and willingness to learn

Location: Lex Citadel Bldg No. 7 La Salle St. Brgy. Silangan, Cubao, Quezon City