Quality Assurance Analyst

BASIC FUNCTIONS:

• Participate in design of call monitoring formats and quality standards.
• Perform call monitoring and provides trend data to the Ops team.
• Use quality monitoring and data management systems to compile and track team quality performance and individual level.
• Participate in internal and client listening programs to identify customer needs and expectations.
• Provide actionable data to various internal support groups as needed.
• Facilitate and coordinate call calibration sessions for call center staff.
• Provide feedback to call center team leader and managers.
• Prepare and analyze internal and external quality reports for management staff review.

QUALIFICATIONS:

• Must have at least 2 years of related work experience in the call center industry handling international outbound sales accounts.
• Should be self-driven and can work with minimal supervision
• Intermediate computer skills are REQUIRED
• Ability to multi- task is REQUIRED
• Above average communication skills.

What's in it for you?

• Competitive Salary Package
• Leave Credits (Convertible to Cash)
• Government Mandated Benefits
• Annual Performance Appraisal
• HMO + 1 dependent
• Retirement plan
• Fast Promotion
• Opportunity for growth
• Continuous learning programs
• Work-life balanced activities
• Great work culture
• Company Events
• Staff House (Shared Cost Accommodation)
• Relocation assistance
• Free P2P Shuttle Service
• Fast hiring process
• Start ASAP

Job Types: Full-time, Permanent

Pay: Up to Php30,000.00 per month

Benefits:

• Additional leave
• Company events
• Free parking
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Transportation service provided

Work Location: In person