Quality Assurance Analyst

• DEPARTMENT OF CORRECTION

Posted on

10/16/2026

• Full-time

Location

QUEENS

• No exam required

Department

Employee Services

Salary range: $62,868.00 – $72,298.00

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Job Description

The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed at moving the City towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts.

The New York City Department of Correction seeks to recruit a detail-oriented individual to serve as a Quality Assurance Analyst within the Human Resources Personnel Division. Under the direction of the Employee Services Director, the Quality Assurance Analyst will play a key role in conducting detailed research of FMLA applications in accordance with Department of Labor federal regulations and standards. In this role, the Quality Assurance Analyst will support the timely and accurate resolution of outstanding FMLA applications with additional verifications while in the certification and recertification process, system updates, and respond to inquiries from internal stakeholders in accordance with applicable laws, rules, policies, and departmental standards. Responsibilities include, but are not limited to, the following:

• Review and examine submitted FMLA documentation such as the medical certifications, forms

WH-380-E, WH-380-F and WH-384.

• Liaise with all stakeholders to ensure compliance with DOC and DOL time and leave policies.
• Conduct time balance audits to ensure FMLA qualification accuracy and compliance with established

policies and procedures.

• Conduct detailed eligibility examinations when applicable.
• Process and update NYCAPS transactions, including the submission of system tickets as required to

resolve discrepancies or processing issues.

• Generate and analyze system reports in CHRMS, NYCAPS, and other applicable systems to support

auditing and reconciliation activities.

• Serve as a point of contact for applicable stakeholders by researching and resolving FMLA related

inquiries in a professional and customer-focused manner.

• Ensure all activities are performed in full compliance with applicable laws, rules, policies, confidentiality

standards, and internal protocols.

• Perform related duties as assigned or as necessary to support unit and agency operations.

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• Strong attention to detail. - Ability to manage multiple tasks and meet established deadlines. - Proficiency in Microsoft Office applications. - Familiarity with New York City databases preferred but not required. - Ability to learn new systems and procedures. - Demonstrated ability to work effectively as part of a team. - Strong interpersonal and communication skills. - Ability to work independently while maintaining professionalism and confidentiality.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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Job ID

806387

Posted until

10/29/2026

Title code

56058

Civil service title

COMMUNITY COORDINATOR

Title classification

Non-Competitive-5

Business title

Quality Assurance Analyst

• Experience level: Experienced (non-manager)

Job level

00

Number of positions

2

Work location

75-20 Astoria Blvd

• Category: Administration & Human Resources

Quality Assurance Analyst