O
OutChain Solutions Inc.
Quality Assurance Analyst (CSR)
Skills
Testing & QA
3 months ago
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Important information
Contract type:
Permanent
Location:
Pasig, Metro Manila, Philippines
Work mode:
Onsite
Published on:
7 August 2026
What they need
- Minimum of 6 months of experience as a Quality Assurance Analyst in a BPO or Contact Center environment.
- Experience supporting Customer Service, Sales, Technical Support, Financial Services, Healthcare, Telecommunications, Retail, or similar BPO programs is an advantage.
- Bachelor's degree in any field is preferred but not required.
- Strong understanding of quality assurance processes, performance evaluation, and coaching methodologies.
- Excellent verbal and written communication skills.
- Strong analytical, problem-solving, and decision-making skills.
- High attention to detail and accuracy.
- Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
- Ability to prepare reports and present quality insights effectively.
- Willing to work on shifting schedules, weekends, and holidays, as required.
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