Quality Assurance Assistant

Company overview

Rem3dy Health Ltd is a UK-founded health and wellness company behind Nourished, pioneering personalised nutrition through patented 3D-printing technology. Nourished creates personalised vegan, sugar-free nutrient gummies using innovative formulations and plastic-free packaging. As the business grows through new partnerships, products and markets, the team is expanding to support its mission to change how people experience nutrition.

Our culture

· Innovative, versatile and fast-moving, with a passion for personalised health and wellness.

· Collaborative, resourceful and willing to challenge conventional approaches.

· Committed to quality, sustainability and continuous improvement across in-house operations.

· Focused on creating products that make a meaningful, positive difference for customers.

The roleProvide day-to-day quality assurance support within the production environment, conducting factory inspections, process verification checks, and product assessments to ensure compliance with food safety, quality, and customer requirements. Work alongside Production teams to identify and resolve quality issues, support continuous improvement activities, and help maintain the site's quality management and food safety systemsKey responsibilities

· Quality systems and compliance: Support the ongoing maintenance and development of ISO 9001:2015, ISO 22000:2018 and FSSC 22000 quality and food safety management systems; ensure compliance with HACCP, GMP, SOPs and applicable food safety and quality legislation.

· Manufacturing quality control: Oversee quality control procedures across formulation, cleaning, production and logistics; work directly with shop-floor teams to resolve issues while supporting production targets without compromising standards.

· Audits and readiness: Plan, conduct and support internal ISO/FSSC and weekly GMP audits; prepare teams, documentation and corrective actions for external audits.

· Nonconformances and root cause: Investigate nonconforming products, in-process rejects, quarantined products, defects and customer complaints; facilitate root-cause analysis using methods such as 8D, 5 Whys, 5W1H and Ishikawa, and implement corrective and preventive actions.

· Reporting and improvement: Produce weekly summaries of rejects, nonconformities and customer complaints; monitor trends and quality performance metrics to prioritise and drive continuous improvement.

· Leadership and training: Coach and support production and technical colleagues, promote quality ownership, address issues promptly and build team capability.

· Supplier quality: Evaluate and monitor supplier quality performance and follow up on issues against required standards.

Experience and knowledge

· A minimum of two years' experience within a Quality Control, Quality Assurance, or food safety role, ideally gained within a food manufacturing, nutritional supplement, pharmaceutical, or FMCG environment. Experience working in a fast-paced production setting with responsibility for maintaining product quality and compliance would be highly advantageous.

· Sound knowledge of food safety and quality management systems, including HACCP, GMP, SOPs, allergen management, traceability, and regulatory compliance requirements. Experience working within ISO 22000, ISO 9001 and/or FSSC 22000 certified environments would be beneficial, along with an understanding of risk assessment and preventive control measures.

· Proven experience supporting and participating in internal and external audits, customer audits, and regulatory inspections. Capable of managing non-conformances, carrying out root cause investigations, implementing corrective and preventive actions (CAPAs), and driving continuous improvement activities to enhance quality standards and operational performance.

· Strong organisational and communication skills, with the ability to work effectively across multiple departments including Production, Warehouse, Procurement, and Operations. Able to provide guidance and support to colleagues, promote a positive quality culture, and build effective working relationships at all levels of the business.

· Excellent analytical and problem-solving abilities, with a methodical approach to investigating issues, interpreting data, identifying trends, and making recommendations for improvement. Comfortable producing reports, presenting findings, and monitoring key quality metrics to support business objectives.

· Competent user of Microsoft Office applications, particularly Excel, Word, and Outlook, with experience maintaining quality records, generating reports, analysing data, and managing documentation within electronic quality management systems.

· Self-motivated, detail-oriented, and able to prioritise workloads effectively, with a proactive approach to ensuring standards are maintained and issues are addressed in a timely manner. Demonstrates a commitment to continuous learning, professional development, and promoting best practice across the organisation.

What We Offer

• Permanent, full-time position.
• Monday-Friday working pattern
• Company pension
• Employee discount on Nourished products.
• Access to development and training opportunities.

No consultants, agencies or part-time seekers will be considered for this role.

Job Types: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Ability to commute/relocate:

• Smethwick B66 1BZ: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person