Quality Assurance Associate

Job Summary

Responsible for ensuring quality, food safety, regulatory compliance, cold-chain integrity, and QMS implementation across the warehousing and cold storage facility.

Work closely with Operations, Engineering/Maintenance, Safety, Commercial and customers to ensure that products are stored and handled in accordance with customer requirements, approved SOPs, food safety standards, statutory regulations and company policies. Act as the key quality interface for customer audits, regulatory inspections, complaints, CAPA, HACCP/FSMS implementation, temperature management and continuous improvement initiatives.

Location

Chennai

Key Responsibilities

• Operational Management - Ensure operations are optimized and warehousing services are delivered under the highest service quality possible in the area.

• Operational Management - Ensure maintenance and renewal of applicable licenses, registrations and statutory approvals, including FSSAI, EIC, MPEDA and other applicable regulatory requirements, depending on the products handled.

• Operational Management - Participation in internal and external audits (Food safety audits, ISO audits, customer audit, third party certification audits, etc)

• Operational Management - Review temperature records, deviations and corrective actions on a regular basis.

• Operational Management - Ensure proper functioning, calibration and validation of temperature monitoring devices, data loggers, sensors and measuring equipment.

• Operational Management - Develop, review and implement SOPs, work instructions, quality manuals, checklists and formats for warehouse and cold storage operations.

• Operational Management - Ensure effective implementation of GMP, GHP, hygiene, sanitation and food safety practices across the facility.

• Operational Management - Ensure timely customer complaints handling with effective root cause analysis.

• Operational Management - Keeping records and manual in the QMS documentation updated with revision as per standards.

• Operational Management - Prepare the facility for planned and unplanned audits and inspections. Ensure closure of audit observations within agreed timelines.

• Operational Management - Handling of government officials visiting facility.

• Ensuring effective pest control program for site.

• Prepare quality manuals for various categories of products stored in the facility.

• Assist in implementing various business excellence projects and initiatives at the site.

• Conduct quality, food safety, GMP/GHP, HACCP, hygiene, QMS and SOP-related training for warehouse employees.

• Monitor quality trends and provide recommendations to Site Management.

Client Relationship Management

• Client audits.
• Product sampling.
• Quality Dashboard.

Accountable For

• Effective implementation of QMS, FSMS, HACCP and PRPs at the facility.
• Addressing all complaints / queries within timelines as per escalation matrix.
• Leading all quality audits for the facility.
• Quality documentation and record control.
• Training and awareness of warehouse personnel on quality and food safety requirements.

Critical Competencies

• Strong knowledge of QMS, FSMS, HACCP, GMP, GHP and PRPs.
• Understanding of ISO 9001 and ISO 22000 standards.
• Strong knowledge of SOP preparation and implementation.
• Ability to perform Root Cause Analysis and CAPA.
• Strong audit management and documentation skills.
• Strong communication and stakeholder management skills.

Key Metrics

• Handling Customer complaints ensuring high customer satisfaction Score.
• QMS implementation and standardization.
• Regulatory license and statutory compliance.
• Successful completion of certification audits and observations closed within timelines.

Education Qualification Experience

• B.E. Food Tech/ Science Graduate (microbiology/Biotech/Food Technology)
• 3-4 Experience in Food manufacturing/handling (specially frozen food)
• Certification/training in ISO 9001:2015, ISO 22000, HACCP will be preferred.
• Experience in handling customer audits, food safety audits and regulatory inspections will be preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.