Quality Assurance [Customer Service] Engineer

Job Summary

• Manage customer quality inquiries, complaints, and feedback to ensure customer satisfaction and strengthen customer relationships.
• Coordinate cross-functional activities related to customer requirements, quality issues, and improvement actions.
• Support customer audits, complaint investigations, and corrective action processes while ensuring timely communication and effective issue resolution.

Duties/Responsibilities

• Receive and manage customer inquiries, complaints, and requests.
• Coordinate customer claim investigations and lead corrective and preventive action (CAPA) activities.
• Monitor customer quality KPIs, complaint trends, and satisfaction indicators.
• Support customer audits and customer visits, including preparation of quality-related documents.
• Review customer requirements and ensure internal compliance with customer-specific requirements.
• Coordinate with Production, QA, R&D, Logistics, and Sales teams to resolve customer issues.

Requirements/Qualifications

• Bachelor’s Degree or higher, preferably in Engineering or a related technical discipline.
• Proficient in English; ability to communicate in Korean or Chinese is an added advantage.
• Experience in Customer Service or Customer Quality Management within a manufacturing environment.
• Exposure to the automotive, battery, or battery materials industry.
• Familiarity with Quality Management Systems such as ISO 9001 and IATF 16949.
• Proven experience in handling customer complaints, conducting root cause analysis, and preparing 8D reports.

Competencies

• Proficiency in MS office applications
• Problem-solving and continuous improvement mindset
• Effective communication and interpersonal skills
• Customer-oriented mindset and service attitude