Quality Assurance Engineer

Job Purpose

The Quality Assurance Engineer is responsible for ensuring product and process quality across supplier, incoming, manufacturing, and customer-facing activities. This role supports supplier quality, customer quality, inspection control, corrective action, performance monitoring, and continuous improvement to minimize quality risks and non-conforming products.

The QA Engineer will perform assigned activities under the guidance of the QA Manager and relevant senior personnel, with responsibilities expanded progressively based on competency and training completion.

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Key Responsibilities

1. First Article Inspection (FAI) & Quality Planning

·      Perform First Article Inspection (FAI) for new suppliers, new/revised components, and new product or process changes.

·      Support complete documentation, review, approval, and requalification activities for FAI.

·      Measure components, review inspection reports, and validate compliance with drawings, specifications, and customer requirements.

·      Develop, review, and maintain inspection plans, inspection methods, sampling plans, acceptance criteria, and visual standards.

2. Supplier Quality & Incoming Quality Control

·       Coordinate with suppliers and internal teams on supplier quality issues, non-conformances, and corrective actions.

·       Perform or support incoming quality inspection for purchased parts, raw materials, and critical materials.

·       Ensure non-conforming materials are properly identified, segregated, reported, and dispositioned.

·       Support the issuance and tracking of Supplier Corrective Action Requests (SCAR/CAR), including verification of corrective-action effectiveness.

·       Support supplier self-assessments, audits, supplier development, and performance-improvement activities.

·       Track Supplier Performance Indicators (SPI) and follow up with key suppliers on KPI targets and gaps.

3. Customer Quality & Complaint Management

·      Support investigation and timely response to customer complaints, customer returns (RMA), return-to-vendor (RTV), quality alerts, and customer corrective-action requests.

·      Support containment actions, sorting/rework controls, root-cause analysis, preparation of 8D/CAPA reports, recovery plans, and effectiveness verification.

·      Communicate investigation findings, quality status, and closure evidence with customers and internal cross-functional teams.

·      Support customer audits, product/process reviews, and customer-specific quality requirements.

4. Manufacturing Quality & Non-Conforming Product Control

·       Support in-process, final, and outgoing quality activities, including inspection, measurement, SPC/data review, and verification of process controls.

·       Verify Line Reject Notes (LRN), inspection rejects, and quality incidents with supporting evidence and photographs where required.

·       Support Production, Engineering, Warehouse, Purchasing, and other functions on day-to-day quality issues.

5. Quality Reporting, QMS & Documentation Management

·       Prepare incoming, outgoing, customer, supplier, reject, and monthly quality performance reports.

·       Analyze trends on defects, rejects, customer complaints, and supplier performance; present findings to management and relevant departments.

·       Upload, update, and maintain quality records and controlled documents in ETQ or related systems.

·       Support document revision and change-management activities, audit evidence preparation, and compliance with quality-system requirements.

6. Continuous Improvement & Other Activities

·       Participate in continuous improvement, cost-reduction, defect-prevention, and risk-reduction initiatives.

·       Support internal, customer, certification, regulatory, and supplier audits.

·       Perform other quality-related duties as assigned.

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Qualifications & Requirements

Education

• Diploma / Bachelor’s Degree in Engineering, Quality Management, or related field.

Experience

·       Fresh graduates are welcome to apply. Candidates with relevant internship, project, manufacturing, or quality-related exposure will have an advantage.

·       Structured on-the-job training and guidance will be provided for quality systems, inspection methods, documentation, and job-specific responsibilities.

Technical Skills

·       Basic knowledge of, or willingness to learn, inspection methods, measurement tools, sampling plans, SPC, and basic statistical analysis.

·       Basic familiarity with ISO 9001, ISO 13485, IATF 16949, or relevant customer/regulatory requirements is an advantage; training will be provided where applicable.

·       Ability to read engineering drawings, specifications, GD&T, and inspection/measurement reports.

·       Proficient in MS Excel, reporting tools, and quality systems (ETQ preferred).

Soft Skills

• Strong communication and stakeholder-management skills.
• Good analytical, root-cause analysis, and problem-solving ability.
• Able to work independently and in cross-functional teams.
• Detail-oriented and well-organized.

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Key Performance Indicators (KPIs)

·       Timely completion of assigned inspection, report, and follow-up activities.

·       Accuracy and completeness of quality records and ETQ entries.

·       On-time tracking of assigned SCAR/CAR, complaint, and corrective-action tasks.

·       Completion of required training and competency assessment during probation.

·       Participation in assigned quality-improvement projects and corrective-action effectiveness verification.

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Work Environment

• Office, warehouse, and production floor environment.
• Occasional supplier and customer site visits, audits, and meetings may be required.
• May require extended hours during critical quality issues or customer escalations.