Quality Assurance Executive

Job Description – Quality Assurance Executive

Location: Calicut, Kerala
Employment Type: Full-Time
Experience: Freshers / 0–2 Years

Job Summary

We are looking for a Quality Assurance Executive to monitor academic and operational activities, address student concerns, and support continuous improvement in service quality.

Key Responsibilities

• Monitor the quality of academic and student-related activities.
• Identify and address student issues and concerns.
• Coordinate with faculty and branch teams to resolve student problems.
• Collect and review student feedback regularly.
• Follow up with students to ensure their concerns are properly resolved.
• Maintain records of student complaints, feedback, and resolutions.
• Conduct quality checks on classes and academic processes.
• Identify areas for improvement and report them to management.
• Prepare basic quality and feedback reports.
• Ensure organizational standards and procedures are followed.

Requirements

• Bachelor’s degree in any discipline.
• Freshers can apply.
• 0–2 years of relevant experience is an added advantage.
• Good communication and interpersonal skills.
• Strong problem-solving and coordination skills.
• Ability to interact professionally with students and staff.
• Basic knowledge of MS Office and Excel.

Work Location: In person