Quality Assurance Manager

About the Role

We are looking for an experienced and hands-on QA Manager to lead our Quality Assurance and Food Safety functions at our manufacturing facility in Perak.

Key Responsibilities

• Lead and manage the Quality Assurance, Quality Control and Food Safety functions at the factory.
• Develop, implement and maintain QA/QC systems, procedures, specifications and quality standards.
• Ensure compliance with GMP, HACCP, FSSC 22000/ISO standards and relevant Malaysian food safety regulations.
• Monitor and ensure compliance with product specifications, process controls and finished product quality.
• Oversee laboratory activities, testing procedures, sampling plans and calibration of laboratory equipment.
• Lead investigations into customer complaints, product quality issues, non-conformities and product deviations, including root cause analysis and corrective/preventive actions (CAPA).
• Manage internal, external, customer and certification audits, and ensure timely closure of audit findings.
• Work closely with Production to identify quality risks and improve manufacturing processes.
• Ensure effective control of raw materials, packaging materials, in-process products and finished products.
• Ensure proper management of product release, hold/release procedures and traceability systems.
• Develop and coach the QA/QC team to improve technical competency and quality awareness.
• Drive continuous improvement initiatives to reduce defects, complaints, wastage and quality-related costs.
• Keep updated on changes in food safety regulations, customer requirements and industry standards.

Requirements

• Bachelor’s degree in Food Technology, Food Science, Microbiology, Chemistry or a related discipline.
• Minimum five years of experience in quality assurance within the food manufacturing industry, including at least two years in a managerial role.
• ⁠Experience in dairy production and aseptic manufacturing is highly valued and an added advantage.
• Strong knowledge of GMP, HACCP, ISO 22000, FSSC 22000, Halal and food-safety regulations.
• Experience in quality management systems, internal and external audits, regulatory compliance, supplier quality and customer-complaint investigations.
• Strong leadership, analytical, problem-solving and communication skills.
• Able to lead the QA team and collaborate effectively with Production, R&D and other departments.