Quality Assurance Manager

Job Summary: The Quality Assurance Manager is responsible for developing, implementing, and managing quality assurance and compliance programs within the organization. This role ensures that all clinical and operational activities adhere to regulatory standards, internal policies, and best practices, fostering a culture of continuous improvement and patient safety. Additionally, the Quality Assurance Manager oversees the Training Specialist, ensuring that staff training programs are effectively designed, implemented, and evaluated to maintain high-quality service delivery.

Key Responsibilities:
Quality Program Oversight: Develop and maintain a comprehensive quality assurance plan, ensuring alignment with federal, state, and local regulations, as well as organizational objectives

Policy Development: Establish and enforce quality and compliance policies and procedures, collaborating with cross-functional teams to promote adherence and understanding

Regulatory Compliance: Monitor and ensure compliance with healthcare regulations and standards, preparing the organization for audits and inspections by regulatory bodies

Performance Improvement: Lead initiatives to assess and enhance clinical and operational performance, utilizing data-driven methodologies to identify areas for improvement and implement corrective actions

Risk Management: Identify potential risks related to patient care and organizational operations, developing strategies to mitigate and manage these risks effectively

Training Oversight: Supervise the Training Specialist, ensuring the development and delivery of effective training programs that meet organizational needs and comply with regulatory standards. Collaborate with the Training Specialist to assess training effectiveness and implement improvements as necessary

Data Analysis and Reporting: Collect, analyze, and report on quality metrics and outcomes, presenting findings to leadership and stakeholders to inform decision-making

Collaboration: Work closely with clinical and administrative leaders to integrate quality initiatives into daily operations, ensuring a unified approach to patient care and service delivery

Additional Duties: Perform other duties as assigned by management to support the overall success of the program and its clients

Thrive Care Services is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law

Qualifications

A combination of education and experience will be considered for this role. A Bachelor’s degree in Healthcare Administration, Nursing, or a related field is preferred. In lieu of a degree, a minimum of five years of experience in quality assurance, compliance, or risk management within a healthcare setting is required. Candidates with a Bachelor's degree should have at least three years of relevant experience

Strong leadership and team management abilities, excellent analytical and problem-solving skills, proficiency in data analysis and quality improvement methodologies, effective communication and interpersonal skills, and experience in developing and overseeing training programs

Certification in Professional Crisis Management (PCM), Ukeru, First Aid, and CPR (hands-on instruction required) prior to independent work with clients

Fingerprint clearance (Livescan) and physical health screening, including tuberculosis test, required prior to employment

Ability to stand, sit, bend, lift, climb, stoop, kneel, and move intermittently. Must be able to frequently lift/move up to 50 lbs, and occasionally lift more than 50 lbs

Valid driver’s license and proof of current automobile insurance

Commitment to cultural diversity and Thrive’s mission