Quality Assurance Manager

Position Details

Job Title: Manager, Corporate FSQA (Process Excellence & Regional QA)
Department: Quality
Location: Gurugram
Reports To: Head of Quality

Position Summary

The Manager, Corporate FSQA is responsible for advancing food safety, quality, and process excellence across Subway stores and suppliers in India. The role partners with cross-functional teams ensure compliance across the East and West regions, track key metrics, analyses trends, and deliver monthly performance reports that support continuous improvement.

Key Responsibilities

Process Excellence Pan India

• Drive process excellence initiatives across stores.
• Partner with the Corporate Excellence team to develop and execute REV audit success plans.
• Collaborate with the Business Development team to ensure compliance for new and acquired store openings.
• Analyse quality metrics, customer complaints, and MIS trends to identify and implement improvements.
• Ensure compliance with integrated pest management (IPM), regulatory requirements, and external testing standards.
• Conduct supplier audits and ensure the timely closure of corrective actions.
• Lead digitisation and process improvement initiatives.

Regional Quality Assurance — East & West

• Collaborate with regional cross-functional teams to implement food safety and quality programmes across assigned regions.
• Plan and conduct restaurant quality audits.
• Ensure compliance with food safety and operational standards.
• Drive regional REV audit performance and improvement plans.
• Support Focus Store improvement initiatives with cross-functional teams.
• Monitor supplier quality and ensure the timely resolution of audit findings.

Qualifications

• B.Tech. or M.Tech. in Food Technology, Food Science, Dairy Technology, Biotechnology, or a related discipline.

Experience

• At least 10 years of experience in food safety and quality assurance.
• A minimum of two years in a managerial or regional leadership role.
• Experience in the QSR, food retail, food manufacturing, or FMCG industry is preferred.
• Hands-on experience in bakery or culinary operations is mandatory.
• Willingness to travel within the assigned regions as required by the business.

Required Skills & Competencies

Functional Skills

• Food Safety Management Systems and GFSI standards
• Integrated pest management (IPM)
• Supplier quality management and vendor development
• Quality auditing
• Root cause analysis and corrective and preventive action (RCA/CAPA)
• Digitisation and process improvement
• Internal and external coordination
• Regulatory compliance, including FSSAI requirements
• Hygiene rating standards
• Training and facilitation

Behavioural Competencies

• Leadership
• Analytical thinking and problem-solving
• Stakeholder management
• Communication and presentation
• Decision-making
• Planning and execution
• Influencing skills
• Continuous improvement mindset