Quality Assurance Manager

Responsible for establishing, implementing, and maintaining quality standards and systems across Unilogix Inc. operations. The role ensures compliance with company policies, regulatory requirements, customer specifications, and applicable quality standards while driving continuous improvement and minimizing quality-related risks.

Key Responsibilities

Quality Management System

• Develop, implement, and continuously improve the company’s Quality Management System (QMS).
• Establish quality policies, standards, procedures, and control measures across operations.
• Ensure quality standards are consistently implemented across warehouse, distribution, and support processes.
• Maintain and update quality documentation, manuals, procedures, and records.
• Monitor the effectiveness of quality programs and recommend improvements.

Quality Control & Compliance

• Conduct regular inspections and audits of operational processes, facilities, equipment, and documentation.
• Ensure compliance with applicable regulatory requirements, company standards, and customer requirements.
• Establish quality control checkpoints and monitoring procedures throughout operational processes.
• Investigate quality deviations, non-conformities, customer complaints, and other quality-related concerns.
• Ensure proper documentation and resolution of quality issues.

Corrective & Preventive Actions

• Lead root cause analysis for recurring and significant quality issues.
• Develop and monitor corrective and preventive action (CAPA) plans.
• Track action items and verify the effectiveness of implemented corrective measures.
• Identify potential quality risks and implement preventive controls.

Audit & Process Improvement

• Develop and execute internal quality audit programs.
• Coordinate external audits, customer audits, and regulatory inspections as required.
• Prepare audit reports and present findings and recommendations to management.
• Identify opportunities to improve processes, reduce errors, minimize waste, and strengthen quality controls.
• Establish and monitor quality performance indicators and KPIs.

Team Management & Training

• Lead, supervise, and develop the Quality Assurance team.
• Establish clear performance standards and objectives for QA personnel.
• Conduct quality-related training and awareness programs for employees.
• Promote a culture of quality, accountability, compliance, and continuous improvement across the organization.

Reporting & Stakeholder Coordination

• Prepare regular quality reports, audit findings, trend analyses, and management updates.
• Collaborate with Operations, Warehouse, Procurement, Supply Chain, and other departments to address quality concerns.
• Provide management with recommendations on quality risks, process gaps, and improvement opportunities.
• Ensure timely escalation of significant quality issues to the appropriate management level.

Qualifications

• Bachelor’s degree in Food Technology, Industrial Engineering, Quality Management, Business Administration, or a related field.
• At least 5–7 years of experience in Quality Assurance/Quality Control, preferably with managerial or supervisory experience.
• Experience in logistics, warehousing, distribution, foodservice, or a related industry is an advantage.
• Strong knowledge of quality management systems, internal audits, root cause analysis, and CAPA.
• Familiarity with applicable regulatory and quality standards.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, documentation, and report-writing skills.
• Proficient in Microsoft Office and quality monitoring/reporting tools.
• High attention to detail and strong commitment to quality and compliance.