Quality Assurance Manager

Key Responsibilities

Regulatory Compliance

Ensure compliance with the Private Education Act and Regulations.

Monitor compliance with Skills and Workforce Development Agency (SWDA) regulatory requirements.

Ensure continued compliance with Enhanced Registration Framework (ERF) requirements.

Coordinate EduTrust certification and renewal processes.

Monitor changes in legislation and advise management on regulatory implications.

Maintain compliance calendars for all statutory submissions and reporting deadlines.

Liaise with SWDA and other government agencies on compliance matters.

Policy Development

Develop, review, and implement institutional policies and Standard Operating Procedures (SOPs).

Ensure policies remain aligned with current legislation and best practices.

Conduct periodic policy reviews with the criterion owner.

Recommend process improvements to strengthen governance.

Internal Compliance Monitoring

Conduct regular compliance audits across departments.

Identify compliance risks and recommend corrective actions.

Monitor implementation of corrective and preventive actions.

Prepare internal compliance reports for senior management.

Maintain evidence of compliance for regulatory inspections.

Quality Assurance

Support implementation of Quality Management Systems.

Ensure compliance with EduTrust standards and requirements.

Monitor quality assurance processes.

Coordinate and conduct internal quality audit and reviews.

Facilitate continuous improvement initiatives.

Student Protection

Ensure compliance with:
Student Contract requirements

Fee Protection Scheme (FPS)

Medical insurance requirements

Student grievance procedures

Refund policy requirements

Monitor proper administration of student documentation.

Review student complaints and recommend process improvements.

Data Protection

Data Protection Officer (DPO).

Ensure compliance with the Personal Data Protection Act (PDPA).

Monitor data handling procedures.

Coordinate data protection training.

Investigate data protection incidents where necessary.

Risk Management

Identify operational and regulatory risks.

Maintain the institutional Risk Register.

Recommend mitigation measures.

Monitor implementation of risk controls.

Report significant compliance risks to management.

Audit Coordination

Coordinate:
Internal audits

External audits

Enhanced Registration Framework (ERF) assessments

EduTrust assessments

Regulatory inspections

Prepare supporting documentation.

Coordinate departmental responses.

Track closure of audit findings.

Training and Awareness

Conduct compliance orientation for new staff.

Organize annual compliance training.

Educate staff on regulatory updates.

Promote a culture of compliance throughout the institution.

Records Management

Maintain institutional compliance records, including:
Licenses

Certificates

Audit reports

Policy manuals

Meeting minutes

Regulatory correspondence

Risk registers

Compliance reports

Ensure documentation is readily available during inspections.

Incident Management

Investigate compliance breaches.

Recommend corrective actions.

Monitor implementation.

Prepare reports for management.

Escalate serious matters where necessary.

Qualifications

Bachelor's Degree in Business, Education, Law, Quality Management, or a related discipline.

Professional certifications in compliance, risk management, internal audit, or quality management are advantageous.

PDPA certification is beneficial.

Candidates must be actively eligible for employment in Singapore. SSTC does not provide visa sponsorship. Candidates must be based in Singapore and have work authorization

Proficiency in Mandarin is preferred

Experience

Minimum 3 years of compliance, quality assurance, or regulatory experience.

Experience in the education sector is highly preferred.

Experience with Singapore PEI regulations is advantageous.

Experience supporting EduTrust certification is desirable.

Experience conducting internal audits.

SSTC Institute is a premium private education institution established since 1978, the courses it offers ranges from Singapore Government School Preparatory courses, International Curriculum (Grade 1 to 12), Tertiary Programme, English language course as well as Workforce Skills Qualifications (WSQ) course.

We are also an authorised examination centre for Cambridge IGCSE/A-Level and Pearson Edexcel International GCSE/Advanced Level qualifications.

As testimony to our commitment to quality education and academic excellence, we have been awarded the 4-year EduTrust Certification by the SkillsFuture Singapore (SSG) of the Ministry of Education, Singapore.

• Our city campus is centrally located at GR.iD Singapore, offering students convenient and easy access.
• Our campus comes with well-equipped modern classrooms and includes facilities like library, science / computer laboratory, auditorium and student lounge.
• A qualified and dedicated team of full-time and part-time lecturers, always ready to impart their insights and experiences.
• It has a multicultural environment with students and staff from different countries.

SSTC Institute: Empowering You to Succeed! - https://www.youtube.com/watch?v=BHrEzoaBXQM