Quality Assurance Manager

QUALITY ASSURANCE MANAGER

Location: UAE
Employment Type: Full-Time
Department: Quality Assurance / Corporate
Industry: Holding Company – Hospitality, Real Estate, Construction, Retail & Mall Operations
Salary: Competitive, based on experience and qualifications

About the Role

We are seeking an experienced and detail-oriented Quality Assurance Manager to join our Corporate team. The role will be responsible for establishing, implementing, and monitoring quality standards, policies, procedures, and performance across the Group’s diverse business operations, including hospitality, real estate, construction, retail, and mall operations.

The successful candidate will ensure consistent service and operational standards, identify quality gaps and risks, conduct inspections and audits, monitor corrective actions, and support business units in continuously improving operational performance and customer satisfaction.

Key Responsibilities

• Develop, implement, and maintain the Group’s Quality Assurance framework, standards, policies, and procedures.
• Conduct quality audits, inspections, and compliance assessments across hotels, construction projects, retail outlets, malls, offices, and other Group operations.
• Establish quality standards, KPIs, checklists, SOPs, and performance measurement systems.
• Monitor compliance with Group standards, approved SOPs, policies, contractual requirements, and applicable regulations.
• Conduct regular operational quality inspections and site visits to identify gaps, deficiencies, and improvement opportunities.
• Evaluate service delivery, operational processes, facilities, cleanliness, safety, maintenance, customer experience, and overall standards.
• Monitor quality performance across hospitality operations, including guest services, rooms, housekeeping, F&B, front office, engineering, and other operational areas.
• Support quality assurance activities across construction and real estate projects, including workmanship, materials, project standards, documentation, and contractor compliance.
• Review quality standards and processes within retail outlets and mall operations.
• Identify recurring operational issues, root causes, and areas of quality risk.
• Lead root cause analysis and corrective/preventive action (CAPA) initiatives.
• Prepare quality audit reports highlighting findings, risk levels, recommendations, and required corrective actions.
• Follow up with departments and business units to ensure timely closure of quality findings.
• Monitor and report on quality KPIs, trends, recurring issues, and improvement initiatives to Management.
• Develop and maintain quality inspection and audit schedules across the Group.
• Review customer and guest feedback, complaints, service recovery, and satisfaction trends to identify quality improvement opportunities.
• Support the development and standardization of SOPs, work instructions, checklists, and operational manuals.
• Conduct training, awareness sessions, and coaching on quality standards and continuous improvement.
• Work closely with Operations, Engineering, Finance, HR, Procurement, HSE, IT, and other departments to improve processes and service delivery.
• Coordinate with external auditors, consultants, certification bodies, and regulatory authorities where required.
• Support quality-related investigations, special projects, management reviews, and ad-hoc assignments.
• Promote a continuous improvement and quality-driven culture across the Group.

Requirements

• Bachelor’s degree in Quality Management, Business Administration, Hospitality Management, Engineering, or a related field.
• Professional certification such as ISO 9001 Lead Auditor, Quality Management, Six Sigma, Lean, or equivalent is an advantage.
• Minimum 5–7 years of experience in Quality Assurance, Quality Management, Operations, or a related field.
• Experience within a diversified Group or holding company is highly preferred.
• Experience across hospitality, construction, real estate, retail, malls, or other service/asset-intensive businesses is an advantage.
• Strong knowledge of quality management systems, internal audits, SOPs, risk assessment, root cause analysis, CAPA, and continuous improvement methodologies.
• Strong understanding of ISO standards and quality management principles.
• Excellent analytical, inspection, reporting, and problem-solving skills.
• Strong communication and interpersonal skills with the ability to work with employees at all levels.
• Excellent attention to detail and ability to work independently and objectively.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Willingness to conduct regular site visits and quality inspections across multiple Group locations.

Preferred Profile

The ideal candidate will have strong multi-industry quality assurance and operational experience, with the ability to establish consistent standards across different business sectors.

The candidate should be comfortable conducting quality audits, site inspections, operational reviews, and compliance assessments across hotels, construction projects, retail outlets, malls, and real estate properties.

Strong leadership, analytical, communication, and problem-solving abilities are essential, together with a practical approach to identifying quality gaps and implementing sustainable improvements.

How to Apply

If you are an experienced Quality Assurance professional looking for an opportunity to establish and drive quality standards across a diversified business Group, we would like to hear from you.

Please submit your updated CV, including your current location, years of experience, professional qualifications/certifications, and notice period, to:

[email protected]

Subject: Application – Quality Assurance Manager

Only shortlisted candidates will be contacted.

Pay: AED10,000.00 - AED15,000.00 per month

Work Location: In person